Frequently Ask Question (FAQ)


Question 1: How to purchase on the site?


Kindly refer to page "How To Buy" by clicking link below 





Question 2: What are the payment methods available?


Ikhrah.com offers various kind of Payment Methods as shown below :-

1. Credit Card

Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 


2. Invoice / Cheque / Offline Bank Transfer

Bank : Bank Islam Malaysia Berhad (BIMB)
Bank Account : 12243010011248
Account Name : Ikhrah Enterprise


Bank : CIMB Bank Berhad (CIMB)
Bank Account : 8009095172
Account Name : Ikhrah Enterprise


Bank : Maybank Berhad (MAYBANK)
Bank Account : 562786071637
Account Name : Ikhrah Enterprise


After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : sales@ikhrah.com or whatsapps to us at +601161158693

Note: Your purchased products will not be delivered until we have this confirmation.



Question 3: How to change my account personal information and shipping address?


Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Question 4: I forgot my Password for my account. What should I do to retrieve it?


1. Click on “Lost Password?” and fill your email that used to register the account in the box.

2. Click Submit.

3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Question 5: Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

Please send an email to our customers service email at sales@ikhrah.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

Orders that are in shipping or shipped will not be cancel.


Question 6: What is the product's transaction currency?


All products transaction currency will be done in Ringgit Malaysia (RM).




Question 7: How long does the delivery usually takes?


Delivery usually will takes about 2 to 9 working days



Question 8: I still have doubts!


Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to enquiry​@ikhrah.com for us to clear your doubts.